Refund policy

Return, Replacement & Refund Policy (UAE)

We want you to love your Niconi order. If something is wrong with it, we’ll make it right.

When we can help

  • Wrong item: we sent you a different product. We’ll send the correct product free of charge.

  • Damaged in transit: the product arrived broken or leaking. We’ll send a free replacement.

  • Missing item: something from your order is missing. We’ll send the missing item.

  • Manufacturing defect: a fault in the product itself, for example wrong texture, separation, unusual smell, or a faulty seal or pump on arrival. You can choose a free replacement or a full refund.

If we cannot send a replacement in any of these cases, we will give you a full refund.

Change of mind. We do not accept returns or give refunds for change of mind. Because our products are skincare, we can’t accept returns of opened or used products for hygiene reasons, unless the product is defective.

If you have a skin reaction
 Stop using the product immediately and rinse the area with water. If the reaction is severe or doesn’t settle, see a doctor. Please tell us within 7 days at niconisupport@gmail.com and include:

  • Your order number

  • The batch number

  • Photos of the reaction

We take every report seriously and review it with our quality team.

How to request help
 Contact us within 7 days of delivery:

  • Email: niconisupport@gmail.com

Please include:

  • Your order number

  • A short description of the problem

  • Photos or a video of the product, the outer box and the shipping label

  • The batch number printed on the pack, if you’re reporting a defect

What happens next

  1. Review: we reply within 2 business days.

  2. Resolution: if your request is approved, we send a replacement at no extra cost. For a confirmed manufacturing defect, or when a replacement isn’t possible, we refund the full amount to your original payment method.

  3. Refund timing: refunds are processed within 7 business days of confirmation. PayPal or your bank may take a few extra days to show it.

  4. Returning the item: in most cases you won’t need to send the product back. If we need it for inspection, we’ll arrange and pay for the return shipping.

Conditions

  • Requests must be made within 7 days of delivery.

  • The product should be unused (apart from discovering the problem) and in its original packaging.

  • We may decline a request if the product shows signs of misuse or tampering, or if it’s made after the 7-day window.

  • This policy does not affect your rights under UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection.

  • The product must have been used as directed on the label and in line with our Terms of Use. 

Contact
 Formulate Brand Private Limited
 119, Guru Govind Singh Ind. Est., W E Highway, Goregaon East, Mumbai, Maharashtra 400063, India
 Email: niconisupport@gmail.com